Storage Kingston Vale Terms and Conditions
These Terms and Conditions set out the basis on which Storage Kingston Vale provides storage and related removal services within the United Kingdom. By making a booking, using our website, or using any of our storage or removal services, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, company, partnership or other organisation that books or uses our services.
Services means any storage, removal, transport, packing, loading, unloading, or related services provided by Storage Kingston Vale.
Storage Facility means any site, unit, container, room or other space where goods are stored under these Terms and Conditions.
Goods means the items and property you ask us to store, move, handle or transport.
Contract means the agreement between you and Storage Kingston Vale, formed when we confirm your booking in writing, which includes these Terms and Conditions.
2. Scope of Services
Storage Kingston Vale provides storage services and associated removal services for domestic and business customers. Our services may include collection of goods, transportation, storage, and delivery or redelivery of goods.
The specific services, duration of storage, volume of goods, and any additional services will be set out in your quotation and booking confirmation. These Terms and Conditions apply to all services unless we agree otherwise in writing.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation for services by contacting us or providing details of your requirements online. Quotations are based on the information you provide, including but not limited to addresses, access conditions, dates, times, volume and nature of goods, and any special handling required.
3.2 Accuracy of information
You must ensure that all information provided to us is accurate, complete, and up to date. If the information supplied is incorrect or incomplete, we may adjust the quotation, charge additional fees or, in serious cases, cancel or suspend the services.
3.3 Formation of contract
A Contract is formed when we issue a written booking confirmation, which may be sent electronically. The Contract will refer to these Terms and Conditions and may refer to any additional written terms contained in your quotation or service schedule.
3.4 Changes to a booking
Any requested change to the date, time, scope, or location of the services must be agreed by us in writing. Changes may be subject to revised pricing and availability. If we are unable to accommodate the requested changes, the original booking and its cancellation provisions will apply unless we agree otherwise.
4. Payments and Charges
4.1 Prices
Prices for our services are as set out in your quotation and booking confirmation. All prices are in pounds sterling and may be subject to applicable taxes. Unless expressly stated otherwise, prices are exclusive of any local authority charges, parking costs, tolls, congestion charges or similar fees, which may be added to your invoice.
4.2 Deposits
We may require a deposit or advance payment to secure your booking. The amount and due date of any deposit will be stated in your quotation or booking confirmation. Deposits are generally non-refundable except as specified in the cancellation section of these Terms and Conditions or where required by law.
4.3 Payment terms
Unless otherwise agreed, payment for removal services is due before or on the day of service. For storage services, payment is generally due monthly in advance. We reserve the right to withhold or suspend services if payment is not received by the due date.
4.4 Late payment
If you fail to pay any amount due on time, we may charge interest on overdue amounts at the rate permitted by applicable law. We may also refuse to release stored goods and may exercise a lien over such goods until all outstanding sums, including interest and charges, are paid in full.
4.5 Additional charges
Additional charges may apply in the following circumstances:
Where work is carried out beyond standard hours at your request.
Where there are delays beyond our reasonable control resulting in additional labour or waiting time.
Where access at collection or delivery addresses is restricted, hazardous, or significantly different from what you described at the time of booking.
Where the volume or nature of the goods exceeds what was quoted.
Where we must incur parking, permit, toll, or similar charges on your behalf.
5. Cancellations and Amendments
5.1 Your right to cancel removal services
You may cancel or rearrange removal services by giving us written notice. Depending on the timing of your cancellation, the following charges may apply:
If you cancel with sufficient notice as defined in your quotation, any pre-paid amounts may be refunded, less any non-recoverable costs we have incurred.
If you cancel at shorter notice, we may retain part or all of the deposit or charge a cancellation fee to cover our reasonable costs and lost opportunity.
5.2 Cancellation of storage services
You may terminate storage services by giving us written notice in accordance with any minimum period stated in your storage agreement or booking confirmation. Fees will remain payable up to the end of the applicable notice period. We do not routinely refund unused parts of a prepaid storage period unless required by law or agreed in writing.
5.3 Our right to cancel or suspend
We may cancel or suspend all or part of the services if:
You fail to pay any sums due by the due date.
You breach these Terms and Conditions in a material way.
We have reasonable grounds to believe that the goods include prohibited or illegal items.
Circumstances beyond our reasonable control make it unsafe, unlawful, or impracticable to perform the services.
If we cancel without fault on your part, we will refund any pre-paid amounts for services not yet provided, but we will not be liable for any consequential or indirect losses, subject to the liability section below.
6. Customer Responsibilities
6.1 Ownership and authority
You confirm that you are the owner of the goods or otherwise have full authority from the owner to enter into this Contract and to authorise us to carry out the services in relation to the goods.
6.2 Adequate packing and preparation
Unless you have specifically booked and paid for packing services, you are responsible for packing the goods safely and suitably for transport and storage. Fragile items should be clearly marked and properly protected. We are not responsible for loss or damage arising from inadequate or improper packing carried out by you or a third party engaged by you.
6.3 Access and parking
You must ensure that we have safe and suitable access to the collection and delivery addresses, and to any storage facility if you attend in person. You are responsible for obtaining any necessary parking permissions or permits unless we agree otherwise in writing.
6.4 Prohibited goods
You must not store or present for removal any goods that are dangerous, illegal, perishable, alive, explosive, corrosive, toxic, flammable, or otherwise unsafe. This includes, but is not limited to, gas cylinders, firearms, ammunition, chemicals, paints, solvents, fuel, or any goods that may cause contamination or infestation.
6.5 Labelling and documentation
You are responsible for labelling all containers and providing any information reasonably requested by us regarding the contents, fragility, weight distribution, and any special handling needs of your goods.
7. Liability and Insurance
7.1 Our duty of care
We will exercise reasonable care and skill in providing the services and in handling, transporting and storing your goods. However, we do not guarantee that damage or loss will never occur.
7.2 Exclusions of liability
We are not liable for loss or damage to goods or other losses arising from or caused by:
Inadequate or improper packing not carried out by us.
Normal wear and tear, gradual deterioration, or inherent defects in the goods.
Electrical or mechanical derangement where there is no external evidence of damage.
Moths, vermin, infestation, mould, or changes in atmospheric conditions.
Acts or omissions of the customer or any third party not under our control.
Events beyond our reasonable control, including but not limited to severe weather, fire, flood, industrial action, civil unrest, or acts of public authorities.
7.3 Limitation of liability
To the fullest extent permitted by law, our total liability for loss of or damage to goods, or for any other loss arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to a reasonable and proportionate amount having regard to the value of the goods and the fees paid for the services, and as further specified in your quotation or booking confirmation. Different limits may apply if you have agreed to enhanced cover in writing.
7.4 Indirect and consequential loss
We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, even if such loss was foreseeable.
7.5 Non-excludable rights
Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
8. Waste Regulations and Disposal
8.1 Compliance with regulations
Storage Kingston Vale operates in accordance with applicable waste management and environmental regulations. We do not accept waste for general disposal as part of standard storage or removal services unless expressly agreed in advance.
8.2 Prohibited waste
You must not present waste materials, hazardous waste, or items requiring specialist disposal without prior written agreement. This includes, but is not limited to, chemicals, clinical waste, asbestos, oils, batteries, and electrical items that fall within specific recycling or disposal schemes.
8.3 Unauthorised waste left on site
If you leave waste or prohibited items on our premises, in vehicles, or at storage facilities without our prior agreement, we may arrange removal and disposal and charge you the full costs of doing so, including any regulatory or handling fees, together with a reasonable administrative charge.
8.4 Abandoned goods
If you fail to collect your goods, fail to pay for storage, or otherwise abandon goods in our custody, we may, after giving reasonable notice where practicable, treat the goods as abandoned. We may then sell, recycle, or dispose of the goods in accordance with applicable law and apply any proceeds to your outstanding balance. Any surplus after deducting our costs will be held for you for a reasonable period.
9. Access to Stored Goods
9.1 Customer access
Customer access to stored goods may be by appointment or during advertised opening hours, subject to security procedures. We may require proof of identity and authority before granting access to any storage unit or area.
9.2 Restrictions on access
We may temporarily restrict access to the storage facility for safety, security, maintenance, or legal reasons. Where reasonably possible, we will give you prior notice of any planned restrictions.
10. Termination
10.1 Termination by you
You may terminate the Contract in respect of storage services by giving notice in accordance with any minimum period set out in the storage agreement. All outstanding charges remain payable up to the effective date of termination.
10.2 Termination by us
We may terminate the Contract if you are in material breach of these Terms and Conditions, fail to pay charges when due, or if providing the services becomes unlawful or unsafe. On termination, you must promptly arrange collection of your goods and payment of all sums owed.
11. Personal Data
We may collect and use personal data about you for the purposes of administering your booking, providing the services, processing payments, and complying with legal obligations. We will handle personal data in accordance with applicable data protection laws and our privacy practices as communicated to you from time to time.
12. Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible, providing full details of the issue. We will investigate and respond within a reasonable timeframe. Raising a complaint does not affect your statutory rights.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, except where applicable law provides that you may bring proceedings in another jurisdiction as a consumer.
14. General Provisions
14.1 Variations
We may update or vary these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that Contract, unless a change is required by law or regulatory authority.
14.2 Severability
If any provision of these Terms and Conditions is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.3 No waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
14.4 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another suitable provider, provided that this does not reduce your statutory rights.
14.5 Entire agreement
These Terms and Conditions, together with the quotation and booking confirmation, set out the entire agreement between you and Storage Kingston Vale in relation to the services and supersede any prior discussions, correspondence or understandings regarding the services.
